1. Minimum number of children required for Package One, Two and Four is 8 children.
2. The minimum number of children required for Package Three is 20 children.
3. Party rooms are allocated 24 hours prior to your party, and there is no guarantee your party will be in your preferred party room.
4. A minimum ratio of 1 adult per 6 children is required to supervise every 6 children. A maximum ratio of 2 adults per 1 child entry.
5. A 25% deposit is required at time of booking and is non-refundable.
6. If you request to change the date of your party within 7 days or less from the initial booked date, a fee of 25% of your booking cost (deposit) is charged.
7. You must confirm numbers of children at least 24 hours before the party, this will finalise the balance for your party. You cannot decrease the number of children on the day of the party.
8. If your numbers of children decrease after you have paid your final balance, you can request a refund for up to 4 children, an admin fee is charged at £15.00 per request, you have 7 days after the date of your party to make a request via email.
9. Your guest list is required upon arrival of your party.
10. The guest list must be filled with the name of invitees, any allergies and emergency contact info.
11. The first 1st 1 hr 15 min of the party will have reserved seating.
12. After the play time has ended, the party room is made available for you and your guests to move into.
13. Your room will be available just before the children finish the play time.
14. Your party schedule is set out to the team handling your party from behind the scenes, they try their best to ensure smooth running of your party, however the times that are set out are an approximation and may differ by up to 15 minutes.
15. Confetti, Silly String & Streamers is not allowed to be used on the premises, if used a cleaning charge of £20 will apply.
16. All party guests will vacate the premises within 10 minutes of the party end time.
17. We cannot take responsibility for any items that you ask us to store.
18. Own food or Drink is NOT allowed to be brought onto the premises (Except for Package Two). 
19. Any external catering request is to be made via email [email protected], any external catering may incur an additional charge for cleaning and waste.
20. Additional children attending your party that are not included on the guest list are subject to an additional charge, this can be the full price of a party guest, or an admission charge. The price will be determined between the supervisor and party host on the day.
21. Should we agree to cancel your party, any booking fees you have incurred will not be refunded.

Q: When is the balance due for the party?
A: You’ll be asked to pay on arrival of your party for the number of children that you confirmed the day before, if additional children arrive for your party we can always increase the numbers, but we do not decrease below the confirmed amount of children.

Q: Why have other parties gained access into their room earlier than I have?
A: We try to allow access to your room as soon as it’s available, so it may be the case that there were no earlier parties prior and access was allowed sooner.

Q: Can I cater for the adults when booking a package one, all-inclusive party?
A: We only allow food cooked from our Cap’n’s Kitchen to be consumed on-site, this is because the cost of clearing and cleaning is included when purchasing food from us. As is the same for package two, the cost of cleaning is included in the cost per child.

Q: Is the cake included in package one, all-inclusive party?
A: We do not include a cake in the cost of package one, but you can provide a cake from a supermarket, baker or even bake your own at home. Alternately we can place an order for you from a local cake maker or from one of our suppliers, please call for more details on 01793 522044

McCtaffs Tea Room & Cakes

Located in the Brunel plaza on the crossing, this company opened in 2017 and have a high demand for personalised cake orders. Make sure you book your order in early.

39a Brunel Arcade, Swindon SN1 1LL
[email protected] 
07854 334593 
https://www.facebook.com/mcctaffscakesandtearoom/