Terms and Conditions for Party Bookings

1. Minimum Children Requirements

– The minimum number of children required for All-Inclusive and Self-Catering packages is 8 children.
– The minimum number of children required for Exclusive packages is 20 children.

2. Party Room Allocation

– Party rooms are allocated 24 hours prior to your party. We cannot guarantee your party will be in your preferred party room.

3. Adult Supervision Ratios

– A minimum of 1 adult per 6 children is required to supervise all attending children.
– A maximum of 2 adults per 1 child is allowed for entry.

4. Deposit and Booking Changes

– A 25% deposit is required at the time of booking. This deposit is non-refundable.
– If you request to change the date of your party within 7 days or less from the initial booked date, a fee of 10% of your booking cost (deposit) will be charged.

5. Confirming Attendance

– Final numbers of children must be confirmed at least 24 hours before the party. This will finalize the balance for your party.
– The number of children cannot be decreased on the day of the party.

6. Guest List and Safety Information

– A guest list with the names of all invited children is required 24 hours prior using the link included in the email confirmation.
– Please ensure you have included any allergies and emergency contact information for children left unaccompanied by their parent, guardian, or carer.

7. Party Schedule and Room Access

– For the first hour of the party, you will have access to reserved seating exclusively for your party, signposted with your room number.
– After the first hour, you will be given access to your party room, and the children will be called shortly after.
– The party room will be available just before the children finish their playtime.
– The party schedule is set out to the team handling your party, though times are approximate and may vary by up to 15 minutes.

8. Prohibited Items and Charges

– Confetti, Silly String, and Streamers are not allowed on the premises. If used, a cleaning charge of £20 will apply.

9. Party End Time

– All party guests must vacate the premises within 10 minutes of the party end time.

10. Liability for Stored Items

– We cannot take responsibility for any items you ask us to store.

11. Food and Drink Policy

– Outside food and drink are NOT allowed on the premises, except for the Self-Catering package (Package Two).
– Any request for external catering must be made via email to [email protected]. External catering may incur additional cleaning and waste charges.

12. Additional Children

– Additional children attending your party that are not included on the guest list will incur an extra charge. This could be either the full party guest price or an admission charge, as determined by the supervisor and party host on the day.

13. Cancellation Policy

– If we agree to cancel your party, any booking fees you have incurred will not be refunded.

By booking with us, you agree to adhere to these terms and conditions to ensure a safe and enjoyable party experience for all.

1. A 10% deposit is required at time of booking and is non-refundable.
2. If you request to change the date of your party within 7 days or less from the initial booked date, a fee of 10% of your booking cost (deposit) is charged.
3. You must confirm numbers of children at least 24 hours before the party, this will finalise the balance for your party. You cannot decrease the number of children on the day of the party.
4. If your numbers of children decrease after you have paid your final balance, this is non-refundable.
5. Should we agree to cancel your party, any booking fees you have incurred will not be refunded.
6. Parties booked prior 26th February 2024, can request a refund of up to 4 children, which will incur a £15.00 admin fee.

Q: When is the balance due for the party?
A: You’ll be asked to pay on arrival of your party for the number of children that you confirmed the day before, if additional children arrive for your party we can always increase the numbers, but we do not decrease below the confirmed amount of children.

Q: Why have other parties gained access into their room earlier than I have?
A: We try to allow access to your room as soon as it’s available, so it may be the case that there were no earlier parties prior and access was allowed sooner.

Q: Can I cater for the adults when booking a package one, all-inclusive party?
A: We only allow food cooked from our Cap’n’s Kitchen to be consumed on-site, this is because the cost of clearing and cleaning is included when purchasing food from us. As is the same for package two, the cost of cleaning is included in the cost per child.

Q: Is the cake included in package one, all-inclusive party?
A: We do not include a cake in the cost of package one, but you can provide a cake from a supermarket, baker or even bake your own at home. Alternately we can place an order for you from a local cake maker or from one of our suppliers, please call for more details on 01793 522044