Terms and Conditions for Party Bookings

1. Minimum Children Requirements

• The minimum number of children required for All-Inclusive and Self-Catering packages is 8 children.
• The minimum number of children required for Exclusive packages is 20 children.
• The minimum number of children required for Lasertag parties is 10 children.

2. Party Room Allocation

• Customers may select their preferred party room at the time of booking; however, Jolly Roger Adventure Ltd cannot guarantee a specific room allocation in the event of unforeseen operational circumstances, maintenance issues, health and safety concerns, or circumstances beyond our control.

3. Adult Supervision Ratios

• A minimum of 1 adult per 6 children is required to supervise all attending children.
• A maximum of 2 adults per 1 child is permitted for entry.

4. Deposit and Booking Changes

• A 10% deposit is required at the time of booking. This deposit is non-refundable.
• If you request to change the date of your party within 7 days or less of the original booking date, a fee equal to 10% of your booking cost will apply.

5. Confirming Attendance & Payment Terms

• Final numbers of children must be confirmed at least 24 hours before the party. This will finalise the balance for your party.
• The number of children cannot be decreased on the day of the party.
• Full payment of any outstanding balance is due on or before the day of the party unless otherwise agreed in writing.
• By completing a booking, the customer authorises Jolly Roger Adventure Ltd to securely retain the payment card details provided at the time of booking and to charge the card for any outstanding balances relating to the booking, including but not limited to unpaid party balances, additional attendees, add-ons, damages, cleaning charges, repair charges, or any other agreed charges incurred under these terms and conditions.
• If payment is not received within the agreed timeframe, Jolly Roger Adventure Ltd reserves the right to automatically process the outstanding balance using the card details held securely on file for the booking.
• Reasonable attempts may be made to contact the customer prior to processing payment; however, failure to respond shall not prevent recovery of monies owed under the booking agreement.
• By confirming the booking, the customer acknowledges and agrees to these payment terms.

6. Guest List and Safety Information

• A guest list containing the names of all invited children must be submitted at least 24 hours prior to the party using the link included in the email confirmation.
• Please ensure that any allergies and emergency contact information are included for children attending without their parent, guardian, or carer.

7. Party Schedule and Room Access

• For the first 30 minutes of the party, you will have access to reserved seating exclusively for your party, signposted within the seating area.
• After the first 30 minutes, you will have access to your allocated party room, and children will be called once play time has ended.
• Party schedules are provided to the team handling your booking. All timings are approximate and may vary by up to 15 minutes.

8. Prohibited Items and Charges

• Confetti, silly string, banners, and streamers are not permitted on the premises.
• Adhesives of any kind, including sticky tape, blu tack, glue dots, or wall fixings, are strictly prohibited on walls or fixtures.
• If prohibited items are used, a cleaning fee of £25 and/or a repair charge of up to £100 per damaged panel may apply.

9. Party End Time

• All party guests must vacate the premises within 15 minutes of the party end time.

10. Liability for Stored Items

• Jolly Roger Adventure Ltd accepts no responsibility for any items left, stored, or handed to staff for safekeeping.

11. Food and Drink Policy

• Outside food and drink are not permitted on the premises except for customers booked onto the Self-Catering package.
• Requests for external catering must be submitted in advance via email to [email protected].
• External catering may incur additional cleaning and waste disposal charges.

12. Additional Children

• Additional children attending the party who are not included on the confirmed guest list may incur additional charges.
• Charges may be applied as either the full party guest rate or a standard admission charge, as determined by the duty manager or party host on the day.

13. Cancellation Policy

• If we agree to cancel your party booking, any booking fees, deposits, or charges already incurred will not be refunded.

14. Late Arrivals

• Party bookings operate within allocated time slots. Late arrival may result in reduced play or party room time where operationally necessary.
• No refunds or discounts will be provided for time lost due to late arrival of guests or organisers.

15. Behaviour and Safety

• Jolly Roger Adventure Ltd reserves the right to refuse entry or remove any guest whose behaviour is deemed unsafe, abusive, disruptive, or inappropriate towards staff or other guests.
• Parents, guardians, and supervising adults remain responsible for the behaviour and supervision of children attending the party at all times.

16. Damage to Property

• The booking organiser accepts responsibility for any deliberate or negligent damage caused by party guests to the premises, equipment, fixtures, or fittings.
• Repair or replacement costs may be charged to the cardholder responsible for the booking.

17. Allergies and Dietary Requirements

• Whilst every effort will be made to accommodate allergies and dietary requirements where advised in advance, Jolly Roger Adventure Ltd cannot guarantee an allergen-free environment.
• It is the responsibility of the booking organiser or parent/guardian to ensure all dietary information provided is accurate.

18. Force Majeure

• Jolly Roger Adventure Ltd shall not be held liable for cancellations, delays, or changes caused by circumstances beyond our reasonable control, including but not limited to power outages, severe weather, government restrictions, staff illness, equipment failure, or emergencies.

By making a booking with Jolly Roger Adventure Ltd, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.